Shipping Domestic

All of our products are shipped with Australia Post. International shipping is worked out by Lady Made based on your location. All knives will be shipped with signature on delivery. Please note Lady Made takes no responsibility for products that have been lost or misplaced during the shipping process. If a product is misplaced during shipping it is the purchaser’s responsibility to follow up the misplaced product with the shipping provider.

Due to the nature of handmade items we can only estimate the delivery time. While we will endeavour to meet our deadlines we do not accept any responsibility for failure to deliver within the time stated. The customer acknowledges that our failure to deliver the goods strictly in accordance with the agreement shall not entitle the customer to treat the sale as repudiated.

Returns

Lady Made does its best to ensure all products that it sells to be free from defect in materials. This excludes damage caused by misuse or accident.

Any alterations to the blade after-sale (eg. change of handle, engraving) voids any return.

If a claim is made, Lady Made will at its sole opinion, either repair, remedy or if necessary refund any product which in our opinion does not meet our workmanship standards.

If you feel the need to return a purchase to us for any reasons, we are happy to discuss. Please follow the instructions below;

1. email us at here to inform us that you are sending goods back and please include your original order reference number

2. Within this email, please explain why you are returning the goods

3. Please ensure any item you are returning is in its original condition

4. Please post any returns to us using AusPost Signature on Delivery, Lady Made cannot accept responsibility for any items lost in transit. Unfortunately, we cannot refund postage costs unless you are returning an item that is faulty

5. As soon as we receive your return we will email you to keep you informed

6. If we agree that a refund is necessary, we will credit your account, or organise an exchange.

Age restrictions

By purchasing a knife, the purchaser is confirming that they are 18 years of age or older. ID may be requested and failure to produce appropriate documentation will result in your order being cancelled.

Waiver and release

During all such times that you are on Lady Made premises or using a Lady Made product both your property and your person shall be at your own risk. You agree that Lady Made shall not be liable for any loss, damage or theft of any property belonging to you or your guest occurring on Lady Made premises except where caused by gross negligence of Lady Made. Additionally, Lady Made shall not be liable for any death, personal Injury or illness occurring to you or your guest on a Lady Made premises or as a result of the use of a Lady Made product or the use of any facilities or equipment provided by Lady Made.